Privacy Policy
Last Updated: 4/4/25
At Artifact Aromatics, ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website artifactaromatics.com ("the Site"), make a purchase, or engage with our services.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services to you. The types of personal information we may collect include:
1.1. Personal Information You Provide
When you create an account, place an order, or interact with us in other ways (such as contacting customer service), we may collect the following personal information:
Name
Email address
Shipping address
Billing address
Phone number
Payment information (credit/debit card details or other payment methods)
Order history and preferences
1.2. Automatically Collected Information
When you visit our Site, we may automatically collect certain information through cookies or similar technologies, including:
IP address
Browser type and version
Device information
Pages visited
Time spent on the Site
Referring/exit pages
Search terms and queries
1.3. Third-Party Information
We may also collect information about you from third parties, such as social media platforms, when you choose to link your account or interact with us via those platforms.
2. How We Use Your Information
We use the personal information we collect to provide, manage, and improve our products and services. Specifically, we use your information for the following purposes:
2.1. Order Fulfillment
To process and complete your orders, including payment processing, shipping, and customer support.
2.2. Customer Communication
To send order confirmations, shipping updates, and other transactional emails. We may also contact you regarding customer service issues or your account.
2.3. Marketing and Promotions
With your consent, we may send promotional emails or newsletters about our products, offers, and updates. You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
2.4. Improving Our Services
To analyze trends and user behavior on our Site to enhance user experience, personalize content, and improve our offerings.
2.5. Legal Compliance
To comply with applicable laws, regulations, and legal processes, or to enforce our Terms and Conditions.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1. Service Providers
We may share your personal information with third-party service providers who assist us with our operations, such as payment processors, shipping companies, marketing services, and web hosting. These service providers are contractually obligated to protect your information and use it only for the services they are providing to us.
3.2. Legal Requirements
We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or respond to legal claims.
3.3. Business Transfers
In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site, analyze usage patterns, and provide personalized content. Cookies are small files that are placed on your device when you visit our Site.
You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of the Site.
5. Data Security
We take the security of your personal information seriously. We implement a variety of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
However, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1. Access and Correction
You can request to access or update your personal information by logging into your account or contacting us directly.
6.2. Opt-Out of Marketing Communications
If you no longer wish to receive marketing emails or newsletters, you can unsubscribe using the link in our emails or by contacting us.
6.3. Data Deletion
You may request that we delete your personal information, subject to certain legal obligations and retention requirements. To make a request, please contact us using the information below.
6.4. Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
6.5. Consent Withdrawal
If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. However, this will not affect the legality of any processing that occurred before the withdrawal.
7. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete or anonymize it.
8. International Data Transfers
If you are located outside of the US], please be aware that your personal information may be transferred to, processed, and stored in the US or other countries where we or our service providers operate. By using our Site, you consent to the transfer of your information to these locations.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Artifact Aromatics
artifactaromatics@gmail.com
575-386-2974